Terms and Conditions

1. Service

Our AllContentAccess service consists of providing you access to a variety of content via the Internet on subscription basis ("Service"). For details of the Company offering you this Service see:
The name and details of the company offering you the Service can be found in the welcome email sent to you upon subscribing to the Service. In addition, it can be found after logging in to the website allcontentaccess.com in the footer of this website, and on the My Account details page on allcontentaccess.com/account. The company offering you the Service is hereinafter referred to as "Company".

• 1.1 These Terms and Conditions govern the creation of your account, registration, access to and use of our Service and the agreement that operates between you and the Company.

2. Account and Subscription

2.1 Creating an account To gain access to our Service, you must create a personal account and use this account to register for a subscription to our Service. You may only create an account and register for a subscription to our Service if you are 18 years or older. When creating an account, you are asked to provide us with some account information and to choose a sufficiently reliable password (unless you register with us by using a third-party login). You agree to keep your login credentials used to access your account strictly confidential and to keep the information in your account up to date. In case of any changes that are relevant for us to become aware of, you shall promptly update your account details. We may assume that the person that is using these credentials is the actual account holder, unless you have duly informed us that your account may have been compromised.

2.2 Subscription plans We may offer a variety of subscription plans to our Service. Terms on scope of the Service, available content, subscription period, billing cycle as well as the subscription fees depend on the chosen subscription plan and are as mentioned in our (online) offer. Our offer may consist of a free trial period to experience our Service. After expiry of such free trial period, the subscription billing cycle will automatically commence unless you have cancelled your subscription prior to this moment.

2.3 Subscription term Unless offered otherwise, subscriptions are concluded for an indeterminate period of time. If a fixed period of time subscription was offered and concluded, such subscription will be tacitly renewed with successive terms equal to the initial term, unless you cancel your subscription prior to the moment of renewal.

2.4 Cancellation of indeterminate time subscriptions You may cancel subscriptions that are concluded or renewed for an indeterminate time, at any time. Such cancellation will take effect at the end of the then current billing cycle or after one month from the day of cancellation, whichever moment comes earlier. You may cancel your subscription via your account or by contacting our customer service.

2.5 Cancellation of fixed time subscriptions You may cancel subscriptions that are concluded for a fixed time, at any time. Such cancellation will take effect at the end of the latest billing cycle of the applicable subscription period. You may cancel your subscription via your account or by contacting our customer service.

2.6 Billing cycle The billing cycle for subscriptions start on the day we provided you with access to our Service.

2.7 Changes From time to time, we may change these terms and conditions, subscription plan specifics, including associated prices. In such case we will send you a notification to the email address associated with your account, notifying you of the changes and the date on which these changes will take effect. In case you are not willing to agree to these changes, you may terminate your subscription prior to the date the changes shall take effect. Price changes will apply to subsequent billing cycles following notice of the change (unless notified otherwise), provided that you have not cancelled your subscription. Use of the Service after this date shall constitute your acceptance of the amended terms and conditions. Minor changes and additions, or changes that are required under applicable mandatory law, can be made at any time by us. In such case, you will not be entitled to terminate your subscription, except as otherwise provided.

3. Payment

3.1 If you register for a subscription you acknowledge and agree that we, or our third-party payment provider, are authorized to charge the payment method associated with your account per billing cycle in advance.

3.2 We may suspend access to our Service in case we were not able to collect payment from the payment method associated with your account. Such suspension will be lifted as soon as possible after payment is received in full. Actions from your side may be required then. Suspension may result in a change of the billing cycle date. Please take note of the information provided in your account if suspension has occurred.

4. Our Service

4.1 Any content made available via our Service may only be accessed for non- commercial use. Access to your account and the content made available may not be shared outside of your household. Displaying content of the Service in public premises and for any business use, is strictly forbidden.

4.2 Subject to timely payment of applicable subscription fees, and for the duration of your subscription we grant you the right to access and use our Service as contemplated in the agreement.

4.3 Within one subscription, we allow a maximum of 5 (five) internet-enabled end- user devices to access our Service at the same time. Any limitations that may apply to the chosen subscription plan are mentioned in your account.

4.4 It may be that you cannot (fully) use the Service outside of the country for which the contract for the Service was concluded for (e.g. some content may not be available if you access our Service from a different country). Some content may be available for download to your end-user device to which certain limitations may apply.

4.5 We reserve the right to change the nature and scope of our Service and the content library from time to time, without prior notice to you being required.

4.6 We will use commercially reasonable efforts to ensure the Service is available at all times, but make no guarantees regarding uninterrupted availability. We actively maintain the Service and maintenance may take place at any time but is announced in advance whenever possible.

4.7 You may not circumvent or remove any of the content protection measures incorporated in the Service; use any robot, spider, scraper or other automated means to access the Service; or decompile, reverse engineer or disassemble any software provided by us for using the Service (e.g. mobile applications).

4.8 We may suspend access to our Service with immediate effect in case we have reasons to believe you breached the terms of our agreement.

4.9 We may decide to terminate our Service at any time. In such case, we will send you a written notice of termination to the e-mail address associated with your account. Any prepaid amounts for the Service that will no longer be provide, will then be reimbursed pro-rata.

5. Intellectual Property Rights

5.1 All intellectual property rights to the Service, or other materials provided by us to you will remain with us or our licensors. Subject to the terms of the agreement, you shall acquire a non-exclusive, non-transferable, revocable right to use the Service and such materials to the extent as provided under the agreement.

5.2 You are not permitted to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise (provide assistance to) make the Service available to any third party, unless indicated otherwise.

5.3 You may not make any changes to the Service and materials and do not acquire a right to a copy of the software's source code under any (mobile) applications provided by us as part of the Service. You may not attempt to gain access to the source code or otherwise reduce to a humanly perceivable form all or any part of our Service by the application of reverse engineering or decompilation.

5.4 We may implement technical measures to protect the Service and materials from unauthorized changes, use, reproduction or publication. If we have implemented such measures, you may not attempt to remove or circumvent them.

5.5 You may not change or remove any indication, marker or reference to intellectual property rights from the Service or materials.

6. Customer service

6.1 We aim to provide you with an excellent service. Should you have any

• 1. comments or issues with our Service, in the first instance please contact us using the communication methods mentioned on our website. We aim to handle queries as soon as possible. If you are a European based consumer and are not satisfied with the way a complaint was handled, you may submit the complaint to the European ODR Platform which can be found at https://ec.europa.eu/consumers/odr/.

7. Liability and force majeure

7.1 Except in case of intentional misconduct or deliberate recklessness or our side, our liability for breach of the agreement is limited, per damage-causing incident (whereby a series of connected incidents count as a single incident), to the amounts you have paid us in the two months prior to the damaging event. We are in no event liable for indirect damages, including but not limited to consequential damages, lost profits, missed savings, loss or corruption of data or information or damages through business interruption.

7.2 In case of force majeure, we shall not be required to compensate damages suffered by you as a consequence of the force majeure situation. Force majeure includes, amongst others, disruptions or unavailability of the internet, telecommunication infrastructure, malware or (d)dos attacks, power interruptions, fires and floods.

8. Miscellaneous

8.1 All contracts between us and you are governed by the laws of the country where our company has its registered office. In case you entered into the contract in the capacity of a consumer, the contract shall not affect your rights to rely on mandatory provisions of the law of the country in which you are resident. Unless provided otherwise by mandatory law, any disputes ensuing from the contract will be submitted to the competent court in the district where our company has its registered office.

8.2 We are authorised to transfer this agreement and all its rights and obligations arising therefrom to a third party that acquires the business operations to which this agreement is subject, for which we shall not require any further approval from your side.

9.Information concerning the exercise of the right of withdrawal

Introduction
Please note that this section only applies if you acquired access to our Service as a consumer, in other words, as a natural person who acted for purposes which are outside his trade, business, craft or profession, and provided that applicable law gives you this right of withdrawal.

Right of withdrawal
You have the right to withdraw from the contract concluded with us, without giving any reason. The withdrawal period will expire after 14 days from the day you registered for a subscription plan to our Service. The withdrawal period commences on the date you've registered for a subscription plan, also if the subscription started with a certain period access free of charge.

Exercising the right of withdrawal
To exercise the right of withdrawal you must inform us, [email protected], of your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You may use the model withdrawal form (see below), but its use is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Reimbursement
If you withdraw from the contract, we shall reimburse to you all payments received from you (if any) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of the service during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form
The following form can be used by you to invoke your right of withdrawal. Please complete and return this form only if you wish to withdraw from the contract.