Privacy and Cookie Statement

Your privacy and the protection of your personal data is of great importance to our company. For company details:

The name and details of the company offering you the Service can be found in the welcome email sent to you upon subscribing to the Service. The company offering you the Service is hereinafter referred to as "COMPANY".

When visiting our website (allcontentaccess.com) and while using our services, either via the website or via the app, we process your personal data.

When processing your personal data, we conform to the requirements of the applicable data protection legislation. In the European Union, this is the General Data Protection Regulation. This means we:

  • clearly specify our purposes before we process personal data, by using this Privacy and Cookie Statement;
  • limit our collection of personal data to only the personal data needed for legitimate purposes;
  • first ask for consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
  • respect your rights over your personal data (eg. the right to inspect, correct or delete your personal data held by us).

COMPANY is the party responsible for all data processing via this website. If you have any questions, or you simply want to know what data we may have collected which belongs to you, please contact COMPANY via the contact details stated at the end of this Privacy and Cookie Statement.

For what purposes do we use your personal data?

By visiting our website (www.allcontentaccess.com) and making use of our services, we obtain personal data from you. In this Privacy and Cookie Statement we specify what data we obtain from you for each processing activities, for what purpose we process these data and for how long they are stored.

Subscription to the services

To be able to use the services provided by us, you need to create an account. You can do so on our website or via our app. When creating an account and when paying for a subscription, we process your personal data based on the legal basis 'execution of the agreement'. We need to process this personal data to provide the services to you. For this purpose, we may process the following personal data:

  • • Name
  • • E-mail address
  • • Login details
  • • IP address
  • • Shipping address and/or country
  • • Payment details
  • • Account name or profile name
  • • Information relating to the technical and hardware environment (eg. device information, operating system)

We store your personal information until you close your account or up to 3 years after you unsubscribed from our Service. Some data may be stored longer if we are legally obligated to do so (e.g., because of a tax retention obligation).

Account information

You can add extra information to your account or use features available in our Service. For example, what content you like. This information is processed based on the 'execution of the agreement' or on your consent. We need to process that information to provide the services to you.

For this purpose, we may process the following personal data:

  • • Name
  • • Address
  • • E-mail address
  • • Login details
  • • IP address
  • • Information about your access and usage of the service, settings and preferences
  • • Any other information you provide
  • • Transaction data (eg. relating to usage of the service and billing amounts)

We store your personal information until you cancel your account or up to up to 3 years after you unsubscribed from our Service. Some data may be stored longer if we are legally obligated to do so.

Contact

When you send us an e-mail, fill in the contact form, contact us by telephone or contact us in any other way, we use your personal data to facilitate the contact. Without this information we cannot provide our service to you and assist you with your question or complaint. If you contact us, you ask us to respond to your message, therefore the processing is based on execution of the agreement.

We may process the following personal data for this purpose:

  • • Name
  • • E-mail address
  • • Telephone number
  • • Account number
  • • Any information you provide as content of your message
  • • Payment and billing details

We store your data for as long as this contact requires it or up to a maximum of 6 months after we last had contact with you; we want to make sure we have dealt with your query or complaint properly.

Some data may be stored longer if we are legally obligated to do so (e.g., because of a tax retention obligation).

Sending our newsletter

You can subscribe to our newsletter or e-mail reminders via our website or our app. Our newsletter is full of news, updates and promotions. We only send our newsletters and reminders with your consent or when we are able to rely on another legal basis. We may contact you via e-mail, telephone, post, SMS or equivalent electronic means depending on what contact information we have received from you.

For this purpose, we process the following personal data:

  • • Name
  • • E-mail address

We will retain your personal data until you unsubscribe from the newsletter. Each commercial mailing contains a link with which you can unsubscribe from our mailing at any time. Providing data to third parties

COMPANY only shares your data with third parties when this is allowed by current legislation. It may happen that we provide your personal information to third parties, because:

  • • we have engaged them to process certain data;
  • • it is necessary to carry out the agreement with you;
  • • you give permission for this;
  • • we have a legitimate interest in this;
  • • we are legally obliged to do so (e.g., if the police demand this in case of a suspicion of a crime).

Third parties processing personal data on our behalf or yours:

  • • Payment service providers, your mobile network provider and relevant intermediaries
  • • IT suppliers and other service providers
  • • Legal service providers
  • • Customer Support providers
  • • Affiliated entities and other service providers providing services to us
  • • Marketing companies

We take commercially reasonable steps to require third parties to adequately safeguard your personal data and only process it in accordance with our instructions, as consistent with applicable legal requirements.

COMPANY may disclose your personal data to parties located outside the European Economic Area (EEA) to provide the services. COMPANY will only do so if this is necessary and when there is an appropriate level of protection for the processing of personal data.

Please note, if you use our services outside of the EEA, your data may be transferred outside the EEA for us to be able to provide the services to you.

Protecting your personal data

COMPANY takes appropriate technical and organizational measures for the processing of personal data to prevent loss or any form of unlawful processing (e.g., unauthorized access, tampering, modification, or disclosure of personal data).

Cookie Statement

Our website uses first party and third-party cookies. Cookies are small data files that can be automatically stored on or read from the visitor's device (such as PC, tablet, or smartphone) when visiting a website. This is done via the web browser on the device. You can adjust your browser setting so that it will refuse cookies.

Functional cookies

We use functional cookies to make the website work properly. These cookies contain a different, temporary number each time you visit the website. The functional cookies are temporary and are deleted as soon as you close your browser.

We use the following functional cookies:

JavaScript: We use functional cookies to check whether your device, such as your computer, laptop or smartphone, supports JavaScript. JavaScript ensures that you see drop down menus on the website. If your device does not support JavaScript, the website will not display properly.

Forms: The functional cookies are also used for the proper functioning of our online forms, such as the contact form.

Session storage is a form of temporary storage of data, just like functional cookies are. We use session storage only to store information about the structure of the website in your browser. Session storage makes it easy for you to click or swipe through the list of topics on the website. No personal data will be processed from you.

First and third-party cookies

Whether a cookie is 'first' or 'third' party refers to the domain which places the cookie. 'First-party cookies' are those set by a website that is being visited by the user at the time. 'Third-party cookies' are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Third parties may not place cookies on our website to build up a profile of you based on your surfing behaviour on our site unless, based on your consent, we have given them explicit permission for this. The information about your surfing behaviour our website can in that case be combined by this third party with information from previous visits to websites and apps other than ours.

For more information about the cookies that third parties can place and the data they collect, we refer to the privacy and cookie policies that these parties provide on their own websites.

Website statistics

Statistics are generated from the information that we collect. These statistics give us insight into how often (a certain part of) the website is visited, where exactly visitors spend the most time, and so on. This enables us to make structure, navigation and content of the website as user-friendly as possible for you. We use a statistics program to analyse which pages are visited the most and how many visitors have come to our website. To this end, we collect IP addresses from our visitors, just like most websites. These are stored in so-called log files. The log files are kept only for security reasons, error tracking and are only viewed for that purpose.

We collect the following data with the log files: Requested web pages and downloads; IP addresses; User agents (browsers, operating system); User devices (type, brand); Location (based on anonymized IP addresses); Used links to get our website (referrers).

Moreover, we use Google Analytics to measure our site. On behalf of us, Google will use this information to analyse your usage of our website, to compile reports about website activities and further to provide web related services, in this context, to us. All data shared with Google Analytics are limited with regard to the traceability of visitors to our website as much as possible, for example the last digit groups of each IP address are anonymized.

For more information about Google Analytics cookies, please see Google's Help pages and Privacy Policy. If you want to disable these cookies, you can do so by using the Google Analytics Opt- out Browser Add-on.

Your privacy rights

If you have any questions or would like to know what personal data we collect about you, you can always contact us using the contact details below. You have the following rights:

  • • Right of access: you have the right to access the personal data we process about you.
  • • Right to rectification: you have the right to correct or supplement the personal data we process about you, e.g., if they are incorrect or incomplete.
  • • Right to object: you have the right to object to the processing of your personal data and to direct marketing.
  • • Right to erasure: you may request us to erase your personal data.
  • • Right to withdraw your consent: if you have consented to us processing personal data, you can withdraw your consent at any time.
  • • Right to data portability: in certain circumstances and to the extent it is technologically possible, you have the right to have the personal data we process about you transferred to a third party.
  • • Right to restrict processing: in some cases, you can request that we restrict the processing of your personal data (temporarily or otherwise).

We may ask you to identify yourself, before fulfilling your request. This is required, so that we can ensure that the requested personal data really belongs to you.

We will generally comply with your request within one month. However, this period may be extended by two months depending on the specific privacy rights or the complexity of the request. If we extend this period, we will inform you in good time.

Changes to this Privacy and Cookie Statement

When there is a change in our services, we will also need to change our Privacy and Cookie Statement. Please consult this Privacy and Cookie Statement regularly for the most up-to-date information.

Filing a complaint

Should you feel we have not been able to help you properly with any questions about your privacy, you have the right to file a complaint with the Data Protection Authority in your country.

Contact details

For questions about our Privacy and Cookie Statement or if you wish to exercise any of your rights, you can do so by sending an e-mail to: [email protected].

Or the name and details of the company offering you the Service can be found in the welcome email sent to you upon subscribing to the Service. In addition, it can be found after logging in to the website allcontentaccess.com in the footer of this website, and on the My Account details page on allcontentaccess.com/account.